Subject: FW: Tech Support Candidate - Sahibjyot Singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 2 Feb 2021 12:10:11 +0000

First round

From: Sahibjyot Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 29 January 2021 at 3:35 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Sahibjyot Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Sahibjyot Singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9818782736
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      New Delhi
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Dhcp dns domain network printers
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Accenture       SW/App Technical Support Engineer       26 Feb  26000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  If i will get error on website . First i will check my internet connection . If i face that internet is working fine then i will move forward Use a website down checker
Use a ping checker then check with Run step-by-step diagnostics if website down then its very difficult to troubleshoot..
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Open settings in mobile phone then there will be an option name as Bluetooth click on it then we have to make sure that our device is discoverable then we go for search
After that we will se name of the speaker we have to click on it and it will start pairing
What according to you makes you a good candidate for customer service or technical support job? Basically as per my knowledge Technical candidate is not who has technical knowledge in other terms candidate should know that how to talk with customer/ users in a proper manner with politeness. Sometimes we have to explain the whole troubleshooting steps so that user can easily understand what we have done to fix his / her issue . So we have to very polite then provide each and every step user ( if user wants to learn)
On a scale of 1 - 5 please rate your fluency in spoken English  4