Subject: FW: Tech Support Candidate - nayan bharti
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 2 Feb 2021 12:08:50 +0000

First round

From: nayan bharti <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 29 January 2021 at 3:37 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - nayan bharti

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    nayan bharti
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9871487242
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Sector 78 Noida
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        IELTS Ninja     Online trainer  NA      40000
Previous Employer 1     Brightminds preschool   Owner   JAN 2020        35000
Previous Employer 2     Accenture       Software tester March 2014      32000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly will identify the type of error and will troubleshoot accordingly. The basic steps will be refreshing the page followed by checking my internet connectivity. If there is server error will wait for some time and refresh the page.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1) Switch on Bluetooth speaker
2) open Bluetooth access on the phone
3) Select the speaker name on phone for connectivity
4) Will confirm connectivity on the phone
What according to you makes you a good candidate for customer service or technical support job? I am a Btech graduate with 3 years experience in reputed company Accenture as a software tester. Have good experience in dealing with clients since I had my own preschool. Currently, I am an IELTS trainer where I have to interact with national as well as international professional which makes me best suited for the role.
On a scale of 1 - 5 please rate your fluency in spoken English  5