Subject: Tech Support Candidate - Sumeet Sudhakar Rakshe Sumeet
From: Sumeet Sudhakar Rakshe Sumeet <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 07:08:08 -0500

| | Tech Support Test

Name | Sumeet Sudhakar Rakshe Sumeet
E-mail | [email-masked]
Phone Number | (412105) 8208110990
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Moshi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Data center operation

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cms | Customer support Engineer | | 16000
Previous Employer 1 | Progressive Infovision | Technical support Engineer L2 | 22 Dec 2020 | 13000
Previous Employer 2 | Trents technology | System Administrator | 1Sep 2019 | 12500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check internet connection.
Check proxy settings
Check firewall off
Check LAN Connection

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. start bluetooth
2.Connect speaker to phone

What according to you makes you a good candidate for customer service or technical support job?

Customer Satisfaction

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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