Subject: Tech Support Candidate - Suresh Kumar
From: Suresh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 07:05:36 -0500

| | Tech Support Test

Name | Suresh Kumar
E-mail | [email-masked]
Phone Number | (91) 8946023314
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chennai (Tambaram Sanatorium)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMS IT Services | Customer Support Engineer | March 17 | 18000
Previous Employer 1 | IDC Technologies | Desktop Support Engineer L2 | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Close other tabs,restart the chrome,check for malware,open in the another browser,fix network issue

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Settings
Bluetooth option
Turn on bluetooth
List the available devices will appear,if speaker is not listed,press button on your speaker that make it discoverable

What according to you makes you a good candidate for customer service or technical support job? | Customer support
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |