Subject: Tech Support Candidate - Mohd Tariq
From: Mohd Tariq <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 07:01:36 -0500

Tech Support
Test

Name

Mohd
Tariq

E-mail

[email-masked]

Phone Number

(+91) 9528289526

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Okhla New Delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Networking - advance
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

BBNL india

Network Support L2 Engineer

Working

24404

Previous
Employer 1

Vyam Indo solution (wipro client)

Desktop L1 engineer

2 june
2018

11202

Previous Employer 2

Neonet communication

Network
Enineer

10000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1 Check first Our Internet Connection is it
working properly or no. if it is not working then go to next step.

2 check that website is working properly at another device means is that website
is in down state or not.

3 Restart system some time some browser not workin properly after restarting it
works fine.

4 check any browser extension are not installed in your browser like adblock,
any vpn, or any website restrictor.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1 open your
speaker  bluetooth

2 open mobile phone bluetooth

3 search speaker bluetooth name in your mobile

4 then find it and pair it.

5 connected successfully

What according to you makes you a
good candidate for customer service or technical support job?

1 For technical- candiate should have proper technical
knowledge and have humbleness in his way of talking and also have soft speaking
voice and technical Accesnt in his voice.

2 For Customer Support - Candidate should have Good accent and have empathy also
have good knowlege about that product which product support is providing by the
candidate.

On a scale of 1 - 5 please rate your fluency in spoken
English

4