Subject: Trainer Candidate - APOORWA SHRIVASTAVA
From: APOORWA SHRIVASTAVA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 07:00:24 -0500

| | Tech Support Test

Name | APOORWA SHRIVASTAVA
E-mail | [email-masked]
Phone Number | (704) 2861511
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | GURGAON

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | British Telecom | Senior Service Reliability Engineer | Till now |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 2 months

Please briefly describe your work experience specifically in training?

Handled infrastructure network foe various customer like Nestle etc.

Hands-on experience on routing switching

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Competition with Colleagues of similar destination and of more experience

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good:meeting SLA

GREAT: INCREASE CHANCES OF PROJECT RENEWAL FOR NEW FUTURE , BUILDING TRUST

What according to you makes you a good candidate for this position? | Good knowledge and worked with project manager ment
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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