Subject: Tech Support Candidate - Sanjana Jayaram
From: Sanjana Jayaram <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 06:57:06 -0500

| | Tech Support Test

Name | Sanjana Jayaram
E-mail | [email-masked]
Phone Number | (484) 7034644117
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ernakulam, kerala
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Cognizant Technology Solutions | Senior systems engineer | March 13, 2019 | 28000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First and foremost i will go to the internet option and clear cache and browser history of the brower and then try to load the link. If the error still persists, i will check the proxy settings. Finally i will check the firewall settings to know if there is any constraints to access unauthorized sites.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Make sure the bluetooth speaker is ON.
2.In the mobile phone, turn on the bluetooth option. The mobile bluetooth will start searching for nearby bluetooth devices.
3.once when the name of your bluetooth speaker appears on the bluetooth devices list, click on it to pair the speaker with the mobile phone using a pin to access calls and media.

What according to you makes you a good candidate for customer service or technical support job? | I have 3 years of work experience supporting North American clients helping them remotely to resolve technical issues in windows server. And also i got the oppurtunity to interact with the client/users via call, email and messenger as well which i think is really essential for a good customer service provider.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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