Subject: Tech Support Candidate - Pooja Maurya
From: Pooja Maurya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 06:56:02 -0500

| | Tech Support Test

Name | Pooja Maurya
E-mail | [email-masked]
Phone Number | (91) 9479553133
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bhopal
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bgs honda | Service advisor | Working | 15k
Previous Employer 1 | Think data | HR admin | August 2018 | 10k
Previous Employer 2 | TCS | Customer support executive | July 2016 | 30k

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first I will open the setting and check all the access is allow or not
2. I'f not then I will take help from control panel and try to check internet setting and system admistration

Please list the steps to connect a Bluetooth speaker to your mobile phone. | On Bluetooth speaker and your phone bluetooth after that check the name and connect it they will give you to add as a pair then click ok

What according to you makes you a good candidate for customer service or technical support job?

1. My behaviour with customer
2. My talking language .
3. Speaking English in a good way

On a scale of 1 - 5 please rate your fluency in spoken English | 2

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