Subject: Tech Support Candidate - Vivek Govindarajan
From: Vivek Govindarajan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 06:54:03 -0500

| | Tech Support Test

Name | Vivek Govindarajan
E-mail | [email-masked]
Phone Number | (91) 99440544858
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Csscorp pvt | Techical support engineer | Jan 18 2021 | 16,500
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will try to open up the website in other browser to check whether it works, if it still fails to load on other browsers too. I will clear the Cookies and cache from the browser settings and will try to change the proxy settings as well and if this all doesn't work then I will prefer to change the internet connection and give a try once.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Settings > Connection> Bluetooth> Pair new device
What according to you makes you a good candidate for customer service or technical support job? | Patience is the one which makes me a wise technical support engineer, as in this field we are about to face all type of customer, so I think patience plays the major role in this ,by being polite to the customer. I remember one favourite proverb to relate to this "Customer is a King " . So we have to be polite and be so good to them .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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