Subject: FW: Tech Support Candidate - Subham Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 2 Feb 2021 11:48:45 +0000

First round

From: Subham Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 30 January 2021 at 5:04 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Subham Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Subham Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (7004791925) 7004791925
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Jeevan park Uttam nagar east Pankha Road (110059)
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - advance
Hardware - Advanced
Speakers & Audio
VoIP
Email and Desktop Support
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Mohit Sharma    L2      Current working         31000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First. we will check the Url.  and after that i will check the error message.  like if there is an internet issue then we will troubleshoot the Internet issue.  need to check the DNS.  Firewall etc.

Another we will check the Browser updation problem.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First.  will open the Bluetooth.

after that will pair the Device to the Bluetooth speaker.

Then it will give the pop up to connect up.  then will connect with the Device.
What according to you makes you a good candidate for customer service or technical support job? 1. We need to give the Fast Resolution to the Customer with Satisfactory Solution.

2. Need to understand his queries and give him answer with the poliet way. Never be frustrated while giving the solution.
If customer has multiple queries.
On a scale of 1 - 5 please rate your fluency in spoken English  5