Subject: Tech Support Candidate - Ajesh James
From: Ajesh James <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 06:47:10 -0500

| | Tech Support Test

Name | Ajesh James
E-mail | [email-masked]
Phone Number | (91) 8921176883
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kochi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Hardware - Advanced
Ccna, ccnp

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cms itservices | Itsupport engineer | March 12 | 15000
Previous Employer 1 | Topserv | Itsupport engineer at cochin shipyard | | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will tell the user to check your internet connection

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First turn on Bluetooth
Then search available device then pair to the device

What according to you makes you a good candidate for customer service or technical support job? | I am good for my job
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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