Subject: Tech Support Candidate - Abhishek virdi
From: Abhishek virdi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 06:41:50 -0500

| | Tech Support Test

Name | Abhishek virdi
E-mail | [email-masked]
Phone Number | (91) 9781001962
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | jalandhar (punjab)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nephroplus healthcare | IT executive | after 2 month | 15200
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Hi

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Hi  we on the bluetooth from the both devices, and in the mobile phone we will open the bluetooth setting and search and refresh the bluetooth speaker name.
If we found the name than click on pair button on the mobile.
after that in the speaker sound coming "paired".
then we use the speakers on the bluetooh.

What according to you makes you a good candidate for customer service or technical support job?

I am listen the problem or issue carefully and try resolve as soon as possible.

I am not hyper in case of issue not resolved.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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