Subject: Tech Support Candidate - Hemraj Patil
From: Hemraj Patil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 06:35:48 -0500

Tech Support
Test

Name

Hemraj
Patil

E-mail

[email-masked]

Phone Number

(+91) 8600020827

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Mumbai

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Whitehat JR

L2 Concierge Executive-Operations

43,899

Previous
Employer 1

Monginis Food Pvt.Ltd.

System Engineer

17 June
2020

22,863

Previous Employer 2

Quess Corporation

Desktop Support
Engineer

23 Aug 2018

18,000

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First we need to check what error is showing
while website is loading then we can perform steps.below are some common
trubleshooting steps for website errors.

first we need to check internet is working or not if working then check the
internet speed if speed is fine then we can try to change browser some website
require java and flash player to load

also we can whitelist website if antivirus or firewall is blocking

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1) power on speaker and mobile bluetooth

2) go to the mobile bluetooth settings and serach

bluetooth devices

3) your speaker name will display in the searching

list you can click on it and paire with mobile

4) once pairing for this both devices are succesfull you can play sound from
mobile.

What according to you makes you a good candidate
for customer service or technical support job?

your
problem understanding skill and follow step by step trubleshooting steps
according to issue and the most important thing is your communication skill i.e.
how you are polite and humble while interacting with affected user.

On a
scale of 1 - 5 please rate your fluency in spoken English

4