Subject: FW: Tech Support Candidate - JITENDRA KUMAR
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 2 Feb 2021 11:30:46 +0000

First round

From: JITENDRA KUMAR <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 1 February 2021 at 2:16 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - JITENDRA KUMAR

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    JITENDRA KUMAR
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9716743354
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        3i Infotech Ltd Sr. System Engineer             30,000
Previous Employer 1     Page Technologies Ltd   Desktop Support Engineer        30-04-2015      12,000
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  For the mentioned scenario I will follow the below steps in sequence:
1. Check the Internet Connectivity
2. Check if the URL is typed correctly
3. Clear the Browser Cache and Cookies
4. If all of the above falls correct but the issue still persist, will check if the firewall blocking the website. Where  I may need to take help from the network monitoring team.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Steps below for connecting Bluetooth speaker to a Mobile Device;
1. Turn on the Bluetooth speaker and make sure it's in pairing mode (pairing light is blinking)
2. Go to settings > Bluetooth > Turn on the Bluetooth in Phone > Connect Device > Scan for new Devices > Tap the one which shows the desired name device > Connect.
What according to you makes you a good candidate for customer service or technical support job? I have experience in dealing with International clients as my current organization belongs to a UN organization (World Bank). I have learned from my experience, the basic idea of providing good service is not only providing resolution, it also meant to leave a good impression on client.
On a scale of 1 - 5 please rate your fluency in spoken English  4