Subject: Tech Support Candidate - Vivek Choudhary
From: Vivek Choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 06:30:40 -0500

| | Tech Support Test

Name | Vivek Choudhary
E-mail | [email-masked]
Phone Number | (01892) 7018809233
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kangra Himachal pradesh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Karvy inotech ltd | RE | 30 apr 2020 | 14500
Previous Employer 1 | Hcl | RE | 31 march 2018 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all i will check the error which is appearing on computer screen
Weather it's is internet problem Or other technical issue with browser.
If internet is ok then check the browser setting.
If again getting problem then try some other website. If it's working ok then may be problem with website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth on my phone
Turn on bluetooth speaker
Search for bluetooth device on my phone
When device is detected then paring with device

What according to you makes you a good candidate for customer service or technical support job?

Who have a good listening skills
Understanding customer problem on one go

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |