Subject: Tech Support Candidate - Mathi Vanan
From: Mathi Vanan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 06:14:06 -0500

| | Tech Support Test

Name | Mathi Vanan
E-mail | [email-masked]
Phone Number | (+91) 9360082583
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Guindy
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic
Hardware - Advanced
Server 1 level

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Unipro soft tech Ltd | Customer support Engineer | NA | 25000
Previous Employer 1 | Precision informatic pvt | System Engineer | Jan 18 2022 | 19000
Previous Employer 2 | CMS IT services | Trainee system Engineer | Mar 21 2018 | 9000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check with URL link correctly updated or not,
Check with Firewall or AV blocked or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Kindly Enable the bluetooth mode your mobile and and select the correct bluetooth name
If it's not showing please restart the bluetooth mode.

What according to you makes you a good candidate for customer service or technical support job?

Intract with customers humply and pollaite
Finish the task given commitment time.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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