Subject: Tech Support Candidate - Garav Garav thakur
From: Garav Garav thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 06:10:22 -0500

| | Tech Support Test

Name | Garav Garav thakur
E-mail | [email-masked]
Phone Number | (01796) 250023
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Himachal
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl | Tech support engg | |
Previous Employer 1 | Tcs | Sap trainer | |
Previous Employer 2 | 31 parallel | Tech support | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check the internet coonection.. ping  the ip in command promt. Check lan cable. .. try some other website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.turn on blutooth speaker
2.go in bluetooth icon in you mobile phone press it
It show all device have bluetooth on. Then click on speaker name
Paired sound from speaker

What according to you makes you a good candidate for customer service or technical support job?

Tell the solution with easy understable lanuage to end user.
Show the interst in their problem

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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