Subject: Tech Support Candidate - Avijit Barman
From: Avijit Barman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 05:35:46 -0500

| | Tech Support Test

Name | Avijit Barman
E-mail | [email-masked]
Phone Number | (+91) 9832878658
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Durgapur (West Bengal)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | FIITJEE | System Admin | Working | 23000
Previous Employer 1 | Globtier Infotech Pvt Ltd | Desktop support Engineer L2 | 31st July 2019 | 12000/-
Previous Employer 2 | Hinduja Global Solutions | Custom support Officer | 5th June 2018 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Have to check internet connection is okay or not. If not then need to check physical connectivity. If okay then need to check ethernet settings ip address .D.N.S is working or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the Bluetooth speaker and enable my phone bluetooth . Then search the device (bluetooth speaker) from my phone and pair with it.
What according to you makes you a good candidate for customer service or technical support job? | Attentive, active, assurance, try to resolve issue at the earliest .
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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