Subject: Re: Tech Support Candidate - Pawan Ray
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 2 Feb 2021 03:34:20 -0700 (MST)

Switched off 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 2 Feb, 2021, at 15:31, Deeksha Dadu <[email-masked]> wrote: 

First round, seems expensive but confirm the salary 

From: Pawan Ray < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 1 February 2021 at 9:39 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Pawan Ray 

	

	
	
			Tech Support Test 
		
	Name 	Pawan Ray 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 8750504123 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Greater Noida 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	PAE 	IT Support 	Oct 2020 	100000 
Previous Employer 1 	DynCorp 	Network Eng. 	Jun 2014 	90000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. I'll start with network connection to make sure I've active internet connection. 
2. Check and see if there is any proxy setting in browser. 
3. I'll check IP Address settings to make sure I've correct IP as per network design. 
4. I can try to ping google.com or service provider to see if there is any respond from remote end. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on Bluetooth>Scan for device>Verify and connect. 
	What according to you makes you a good candidate for customer service or technical support job? 	I've very good communication skill along with good technical knowledge. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5