Subject: Tech Support Candidate - Venkatesh K.B
From: Venkatesh K.B <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 05:24:16 -0500

| | Tech Support Test

Name | Venkatesh K.B
E-mail | [email-masked]
Phone Number | (91) 8122218342
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Madurai, Tamilnadu
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SBL Knowledge Services Limited | Assistant Team Lead-IT Support | | 21400
Previous Employer 1 | Wipro Infotech | Desktop support Engineer-L1 | 30-04-2015 | 9200
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | It may be due to the internet not working or that computer may be blocked by the firewall.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we need to turn on the bluetooth in the mobile phone & search the device in the mobile phone & pair the device,once the device paired, it will work fine.
What according to you makes you a good candidate for customer service or technical support job? | Communication skil.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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