Subject: Re: Tech Support Candidate - Anil Prajapati
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 2 Feb 2021 03:18:38 -0700 (MST)

Busy, Will call him back 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 2 Feb, 2021, at 15:16, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Anil Prajapati < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 2 February 2021 at 11:57 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Anil Prajapati 

	

	
	
			Tech Support Test 
		
	Name 	Anil Prajapati 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9713008345 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	mayur vihar phase 3 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
MacOS 
Networking - basic 
Networking - advance 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Networkace 	Network Administrator 	30/11/2021 	21500 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	firstly we will check the internet connection. if internet is working well, next step is to check if DNS server is configured on PC(TCP/IP suit) or not. window+R key then enter cmd, command prompt window will be open, check ip configuration with "ipconfig" command then ping the ip gateway and DNS server Ip with command" ping (IP address of gateway)" and "ping 4.2.2.2 or ping 8.8.8.8". In most of the cases problem resolved if not then its issue from internet service provider(ISP) 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Go to settings section of mobile phone. 
Tap the Bluetooth option. 
Turn on Bluetooth speaker. 
A list of available devices will appear in mobile Bluetooth option. 
If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it. 
	What according to you makes you a good candidate for customer service or technical support job? 	I am familiar with computer devices and I am also having good knowledge of computer networking. In past job the I had client communication over phone, video and troubleshoot the clients network and devices. I have good analytical, diagnosis and troubleshooting skill that help an organisation, will make me a valuable asset to the company. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5