Subject: Tech Support Candidate - Prashant Nenwa
From: Prashant Nenwa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 05:16:07 -0500

| | Tech Support Test

Name | Prashant Nenwa
E-mail | [email-masked]
Phone Number | (+91) 7627000457
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dwarka, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Foundatio to Educate Girls Globally | District IT Officer | 30 Day | 22162
Previous Employer 1 | Planman HR Pvt Ltd | Customer Support Engineer | 30 Day | 13000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check Internet Connection then after Check site name is correct or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | On phone's Bluetooth and check Bluetooth device in Bluetooth setting. When you find Bluetooth  device and pair with Bluetooth Device.
What according to you makes you a good candidate for customer service or technical support job? | I have a 6 year experience IT Sector. I am suitable to work in under pressure.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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