Subject: Re: Tech Support Candidate - Chander Gautam
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 2 Feb 2021 03:14:36 -0700 (MST)

Hi Ma'am, 

His English is good, 
Having tech experience too 
He can join immediately. 
His last salary was 22000/- 
Expecting as per Industries norms. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 2 Feb, 2021, at 15:15, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Chander Gautam < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 2 February 2021 at 12:25 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Chander Gautam 

	

	
	
			Tech Support Test 
		
	Name 	Chander Gautam 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9818064669 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Convergys India 	Technical Advisor 1 	December 18 2020 	23000 
Previous Employer 1 	Silaris Information technology Pvt. Ltd. 	Technical Support 	September 13 2019 	18000 
Previous Employer 2 	Policybazaar 	Process Sales Associate 	March 01 2018 	18000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Initially I'll check if the internet is connection is working properly and check if the IP address is updated or not, if it doesn't work then I'll go ahead and try to relaunch the browser and open the website in incognito mode. If issue still persist then I'll release/renew the IP address via cmd.exe and check for the website if it is only down for everyone or just me via downforeveryoneorjustme.com. Releasing/Renewing the IP address should work in order to fix this issue. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	• Go to settings 
• Tap the Bluetooth option 
•Turn on Bluetooth 
•A list of available devices will appear. 
•If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it. 
On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected! 

After your speaker is paired – the technical term for connecting two Bluetooth devices – you won’t need to go through that set-up again. Just make sure your speaker is on, and your mobile’s Bluetooth is also on. 
	What according to you makes you a good candidate for customer service or technical support job? 	To me, customer service means identifying the root of a customer’s problem and working to find a solution that surpasses their expectations using in-depth knowledge of the company’s service or product. Exceptional customer service is all about maintaining a positive and friendly attitude that makes a good first impression and leaves a lasting one. 
For example: During my previous role, a customer was furious about not being able to return an item for a full refund. Company policy only allowed me to offer the customer store credit since he didn’t have a receipt. After letting him vent, listening intently to his concerns and apologizing for the inconvenience, I helped him find a gift for his wife for the same price so he wasn’t out any money. He thanked me for my patience and told me he would tell his friends about his experience. 

	On a scale of 1 - 5 please rate your fluency in spoken English 	4