Subject: Tech Support Candidate - Raj Dubey
From: Raj Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 05:11:46 -0500

| | Tech Support Test

Name | Raj Dubey
E-mail | [email-masked]
Phone Number | (+91) 8692907613
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mumbai kandivali east
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Desktop support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies) | Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We will check on other Browser like chrome or edge
Need to be check proxy or internet connection
We have to check whether URL is correct or not,

Please list the steps to connect a Bluetooth speaker to your mobile phone.

On your phone and switch on the Bluetooth of phone and speaker
Pair the same connection both
Than you will get connected

What according to you makes you a good candidate for customer service or technical support job?

Providing end to end support to the our clint and
Guide to user regarding the problem which is facing
Providing quick and fast solution to the clint

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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