Subject: Re: Tech Support Candidate - Shashank Tanwar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 2 Feb 2021 03:06:19 -0700 (MST)

His spoken is good, 
He stay in tagore Garden 
Can join in a week 
His last salary was 27000/- 
Expecting 5 LPA 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 2 Feb, 2021, at 15:12, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Shashank Tanwar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 2 February 2021 at 1:05 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Shashank Tanwar 

	

	
	
			Tech Support Test 
		
	Name 	Shashank Tanwar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9999989629 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Near Tagore Garden 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	SURYAFLAME 	IT ENGINEER 	Working 	30K 
Previous Employer 1 	SCERT 	IT ENGINEER 	15 Dec 2019 	36K 
Previous Employer 2 	T&M 	Consultant ENGINEER 	15 dec 2017 	23K 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Check error message. 
2. Check url. 
3. Check internet connection. 
3.1 check network sharing centre in computer 
3.2 check router. 
4. Contact isp. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1.Switch on the device. 
2. Get it to pairing mode. 
3.switch in bluetooth in mobile. 
4. Search n select device. 
5. Check if audio is good or not and adjust volume. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have got the qualifications, experience, politeness, professionalism and problem solving attitude. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4