Subject: FW: Tech Support Candidate - Bhargab Das
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 2 Feb 2021 09:51:04 +0000

First round

From: Bhargab Das <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 2 February 2021 at 10:53 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Bhargab Das

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Bhargab Das
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9560842458
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Noida sector 134
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
MacOS
Linux
Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HCL Technologies Limited        Specialist              35000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1st: Will check if other website are opening or not
2nd: If not check network connectivity
3rd: Will ask user to clear browser cache
4th: Will check if anything is blocking the site
Please list the steps to connect a Bluetooth speaker to your mobile phone.      -Enable Bluetooth on your phone
-Enable Bluetooth device and confirm if it is not connected to any other device( if it is not featured with multiple connection)
-Open bluetooth settings and look for said
bluetooth device once found click on pair
- once pair you will be able to use your bluetooth device
What according to you makes you a good candidate for customer service or technical support job? I have good patience level, Active listening skill, and show empathy and apology depending on the situation which calms down the customer.
On a scale of 1 - 5 please rate your fluency in spoken English  5