Subject: Tech Support Candidate - Sharathraj M
From: Sharathraj M <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 04:51:02 -0500

Tech Support
Test

Name

Sharathraj
M

E-mail

[email-masked]

Phone Number

(91) 8015541706

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Chennai

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Precision

System Engineer

19-06-2020

12000

Previous Employer 1

V3TechServ

Desktop Support
Engineer

01-10-2019

10000

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with customers over Email
Used a
case management tool
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First i
will check that website it comes under the company policy. Checking the Firewall
whether its blocked or not. If they get the access then we will able to give the
access.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Switch On the Speaker.

2. Click the Bluetooth icon on the phone. Turn on the Bluetooth option.

3. Searching for Speaker device on the phone then tap to connect the speaker
with the phone.

What according to you makes you a
good candidate for customer service or technical support job?

Technical Support Job

On a scale of 1 - 5
please rate your fluency in spoken English

4