Subject: FW: Tech Support Candidate - Anil Prajapati
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 2 Feb 2021 09:46:25 +0000

First round

From: Anil Prajapati <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 2 February 2021 at 11:57 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Anil Prajapati

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Anil Prajapati
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9713008345
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      mayur vihar phase 3
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
MacOS
Networking - basic
Networking - advance
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Networkace      Network Administrator   30/11/2021      21500
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  firstly we will check the internet connection. if internet is working well, next step is to check if DNS server is configured on PC(TCP/IP suit) or not. window+R key then enter cmd, command prompt window will be open, check ip configuration with "ipconfig" command then ping the ip gateway and DNS server Ip with command" ping (IP address of gateway)"   and "ping 4.2.2.2 or ping 8.8.8.8".  In most of the cases problem resolved if not then its issue from internet service provider(ISP)
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Go to settings section of mobile phone.
Tap the Bluetooth option.
Turn on Bluetooth speaker.
A list of available devices will appear in mobile Bluetooth option.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.
What according to you makes you a good candidate for customer service or technical support job? I am familiar with computer devices and I am also having good knowledge of computer networking. In past job the I had client communication over phone, video and troubleshoot the clients network and devices. I have good analytical, diagnosis and troubleshooting skill that help an organisation, will make me a valuable asset to the company.
On a scale of 1 - 5 please rate your fluency in spoken English  5