Subject: FW: Tech Support Candidate - Shashank Tanwar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 2 Feb 2021 09:42:23 +0000

First round

From: Shashank Tanwar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 2 February 2021 at 1:05 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Shashank Tanwar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Shashank Tanwar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9999989629
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Near Tagore Garden
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        SURYAFLAME      IT ENGINEER     Working         30K
Previous Employer 1     SCERT   IT ENGINEER     15 Dec 2019     36K
Previous Employer 2     T&M     Consultant ENGINEER     15 dec 2017     23K
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Check error message.
2. Check url.
3. Check internet connection.
   3.1 check network sharing centre in computer
    3.2 check router.
4. Contact isp.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.Switch on the device.
2. Get it to pairing mode.
3.switch in bluetooth in mobile.
4. Search n select device.
5. Check if audio is good or not and adjust volume.
What according to you makes you a good candidate for customer service or technical support job? I have got the qualifications,  experience,  politeness,  professionalism and problem solving attitude.
On a scale of 1 - 5 please rate your fluency in spoken English  4