Subject: Tech Support Candidate - Ashish Kumar
From: Ashish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 04:41:08 -0500

| | Tech Support Test

Name | Ashish Kumar
E-mail | [email-masked]
Phone Number | (011) 8010791404
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Devli Village South Delhi 110062
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Softel Solution Pvt Ltd | Technician | currently working | 21520
Previous Employer 1 | Yashmay adventure Pvt Ltd | It Assistant | na | 15000
Previous Employer 2 | Compton Computer Pvt Ltd | Desktop support engineer | | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings.
Tap the Bluetooth option.
Turn on Bluetooth.
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it

What according to you makes you a good candidate for customer service or technical support job? | he ideal candidate prefers to work in a group setting in which they have the opportunity to interact with others, but is able to work alone with limited contact for short periods of time. Agreeableness: Tendency to be friendly, approachable, and easy to get along with
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |