Subject: Tech Support Candidate - Deepak Singh
From: Deepak Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 04:23:54 -0500

| | Tech Support Test

Name | Deepak Singh
E-mail | [email-masked]
Phone Number | (91) 8107160143
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Futurz hr | Desktop Support L2 | | 24970
Previous Employer 1 | Globatier informatics ( client:- Suzlon) | IT Service Excutive | 23 July 2019 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First to check internet Connection at system. Open Any Browser and Check Google.co.in . If it working. Then second to Check this URL in another System at Same place (Office). If it’s working at another system then need to identify proxy IP at system. May be proxy IP block the Content of this URL.
1. Open internet Browser Settings > Security And add this URL
2. Browser Settings > Connection > LAN settings > check mark on proxy Server and Add Ip

Save above settings and clear old cache and temp file. Check again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on Bluetooth Device
2. Go to Bluetooth Option in Mobile
3. Pair A New Device in Phone Search Speaker and add

What according to you makes you a good candidate for customer service or technical support job? | ask to all Queries regarding to Issue which facing by Customer for Better Understanding. and trying to Give your Best resolution
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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