Subject: Tech Support Candidate - ashish sharad
From: ashish sharad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 04:09:59 -0500

| | Tech Support Test

Name | ashish sharad
E-mail | [email-masked]
Phone Number | (91) 8800190776
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | East Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Clotoy | Support officer | Currently working |
Previous Employer 1 | Cyfuture India | Senior customer service | 26 May 2020 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all we will check if the website is spelled correctly.
Post that we will check if the system is connected to the internet or not.
Clear browser cache.
Update the browser and reset the browser as well
Restart the computer

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Click on the Bluetooth icon go to settings and click on pair and pair the device
What according to you makes you a good candidate for customer service or technical support job? | Try to listen carefully and try to provide the first call resolution on the very first call itself
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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