Subject: Tech Support Candidate - Kunal saxena
From: Kunal saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 04:08:15 -0500

| | Tech Support Test

Name | Kunal saxena
E-mail | [email-masked]
Phone Number | (+91) 9454359135
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL technologies | Analyst | Currently working | ₹18000
Previous Employer 1 | IMSI | Associate | 31 May 2019 | ₹9400
Previous Employer 2 | Ambika Marketing | Associate | 31st May 2018 | ₹7000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check if system is connected with internet or not, then check if user is getting APIPA IP or not, run ipconfig /flushdns, ipconfig /release, ipconfig /renew, open internet option delete all cache and cookies and reset web browser, issue will be resolved

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth speaker,
Enter bluetooth speaker in paring mode (different speaker have different was to initiate paring mode)
Open bluetooth on you mobile phone,
Pair it with the bluetooth speaker
Accept the bluetooth code
Issue resolved.

What according to you makes you a good candidate for customer service or technical support job? | I ten to understand the issue by asking different questions with the customer and once I find the issue, then I proceed with the resolution, which is best way to resolve issue and customer satisfaction, I beleive in customer satisfaction more that thing it's just a job, which make me a good candidate for this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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