Subject: Tech Support Candidate - Aravind Raj
From: Aravind Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 03:57:10 -0500

| | Tech Support Test

Name | Aravind Raj
E-mail | [email-masked]
Phone Number | (709) 2849644
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Keelkattalai, Chennai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Square network solutions | System service engineer | Till | 15000
Previous Employer 1 | Sysnet | System service engineer | July 2019 | 12500
Previous Employer 2 | Volta | System service engineer | November 2018 | 7500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- check the internet connection
2- check the antivirus
3- check the website in different browser
4- repair the browser issue will cleare

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- power on the speaker
2- in mobile phone go to bluetooth settings and search the least of bluetooth device

What according to you makes you a good candidate for customer service or technical support job? | We need to give good reply to customer
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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