Subject: Tech Support Candidate - Srinivas Addagatla
From: Srinivas Addagatla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 03:46:52 -0500

| | Tech Support Test

Name | Srinivas Addagatla
E-mail | [email-masked]
Phone Number | (+91) 9493311341
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP
Endpoint security

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CloudAce Technologies | Technical support engineer | 5/2/2021 | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first i'll check whether the connectivity  of internet.

if internet connectivity is ok. then i'll check the user has any policy applied. & then ping ndtv.com

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly on the bluetooth on mobile and power on the speaker and then pair the bluetooth speaker over the phone and then connect.
What according to you makes you a good candidate for customer service or technical support job? | Immediate response.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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