Subject: Tech Support Candidate - Shraddha Jha
From: Shraddha Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 03:44:33 -0500

| | Tech Support Test

Name | Shraddha Jha
E-mail | [email-masked]
Phone Number | (91) 9140613057
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IP Solution technologies | Technical support engineer | Yesterday | 13000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | At first, I will restart my browser and try to open that website again, and still, if I face the same issue then, I will delete all the cookies of my browser and then try to open that website again.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly turn on the Bluetooth of both devices Bluetooth speaker and of your mobile, and then, go on the Bluetooth option in your mobile and scan for available devices.
What according to you makes you a good candidate for customer service or technical support job? | I think my patience and the way I listen to the problem of customers and will try my best to solve their problems.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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