Subject: Tech Support Candidate - Gowni Naveen Kumar
From: Gowni Naveen Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 03:17:51 -0500

| | Tech Support Test

Name | Gowni Naveen Kumar
E-mail | [email-masked]
Phone Number | (+91) 9515222332
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Madiwala
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vibrant associates | Desktop support engineer L1 | 09/02/2021 | 18500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Installing and upgrading operating systems and computer software.
Troubleshooting networking and connection issues.
Troubleshooting hardware and software issues.
VM Ware, Citrix, MS Office Installation.
Configure antivirus software to fully protect IT environment.
Monitor the performance of the computer systems and address issues as they arise.
Install computer hardware and software on desktops to keep versions current.
Initiate and complete Microsoft Windows server operating system updates.
Network with LAN/WAN and active directory for continuous company connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on speaker, press the pairing mode, take mobile turn on bluetooth on settings. And pairing the both devices.
What according to you makes you a good candidate for customer service or technical support job? | I'm good for this opportunity
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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