Subject: Tech Support Candidate - PRABHAT Tomar
From: PRABHAT Tomar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 02:07:59 -0500

| | Tech Support Test

Name | PRABHAT Tomar
E-mail | [email-masked]
Phone Number | (+91) 8171677943
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 78 Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Ltd | LINUX system administrator | NA | 15009
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart my device :- many basic problems can be solved simply by restarting your device.
2. Make sure the internet connection works :- make sure you're able to load google.com.
3. Check if the website is down for everybody or just me :- open your preferred browser and visit a website checker page.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to setting
2. Tap the Bluetooth option
3. Turn on Bluetooth
4. A list of available devices will appear
5. If your speaker is not listed, press the button on your speaker that makes it discoverable
6. On your mobile select your speaker and that's it, you're connected.

What according to you makes you a good candidate for customer service or technical support job? | I decided to go into technical support because I have been fascinated by technology all my life and I also love working with people.  I want to use my technical know how to directly solve issues customers are having. I want to be the person that makes life easier and more enjoyable for folks who've run into a problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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