Subject: Tech Support Candidate - Chander Gautam
From: Chander Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 01:55:04 -0500

| | Tech Support Test

Name | Chander Gautam
E-mail | [email-masked]
Phone Number | (+91) 9818064669
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Convergys India | Technical Advisor 1 | December 18 2020 | 23000
Previous Employer 1 | Silaris Information technology Pvt. Ltd. | Technical Support | September 13 2019 | 18000
Previous Employer 2 | Policybazaar | Process Sales Associate | March 01 2018 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Initially I'll check if the internet is connection is working properly and check if the IP address is updated or not, if it doesn't work then I'll go ahead and try to relaunch the browser and open the website in incognito mode. If issue still persist then I'll release/renew the IP address via cmd.exe and check for the website if it is only down for everyone or just me via downforeveryoneorjustme.com. Releasing/Renewing the IP address should work in order to fix this issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

• Go to settings
• Tap the Bluetooth option
•Turn on Bluetooth
•A list of available devices will appear.
•If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

After your speaker is paired – the technical term for connecting two Bluetooth devices – you won’t need to go through that set-up again. Just make sure your speaker is on, and your mobile’s Bluetooth is also on.

What according to you makes you a good candidate for customer service or technical support job?

To me, customer service means identifying the root of a customer’s problem and working to find a solution that surpasses their expectations using in-depth knowledge of the company’s service or product. Exceptional customer service is all about maintaining a positive and friendly attitude that makes a good first impression and leaves a lasting one.
For example: During my previous role, a customer was furious about not being able to return an item for a full refund. Company policy only allowed me to offer the customer store credit since he didn’t have a receipt. After letting him vent, listening intently to his concerns and apologizing for the inconvenience, I helped him find a gift for his wife for the same price so he wasn’t out any money. He thanked me for my patience and told me he would tell his friends about his experience.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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