Subject: Tech Support Candidate - Harshit Rathi
From: Harshit Rathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 01:45:44 -0500

| | Tech Support Test

Name | Harshit Rathi
E-mail | [email-masked]
Phone Number | (+91) 9412639372
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | MODEL TOWN III, DELHI
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | UPSRTC | EDP INCHARGE | 31/01/21 | 18700
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Depends on what error we get on browser. If it is a server problem than we can't do anything because this error from website end. If we got no internet connection than we troublshoot our internet connectivity from Control Panel in Network and Sharing Center. If we got SSL error than we can proceed to visit website through advance option in chrome or add exception in firefox to browse the website but it can be dangerous because our connection is not secure to website
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we start the bluetooth and turn it on connect mode. Than we open our bluetooth from mobile setting. After scanning you found your bluetooth speaker just tap on it and it will paired/connect to your mobile
What according to you makes you a good candidate for customer service or technical support job? | I had technical experience work on Ms windows, CentOS knowledge of Apache server, MySQL database etc.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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