Subject: Trainer Candidate - Yasir Aftab
From: Yasir Aftab <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 01:15:37 -0500

| | Tech Support Test

Name | Yasir Aftab
E-mail | [email-masked]
Phone Number | (91) 9810826182
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | Business advisory analyst | NA | 46000
Previous Employer 1 | SK Engineer's | Client Relationship Analyst | 28/9/18 | 28000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediately

Please briefly describe your work experience specifically in training?

Currently working as Business Advisory Analyst,
Current profile includes transition of new hiring to send them on production floor after giving them process training

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Can't pick a one but face many challenges during WFH environment
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service focus on only efforts whereas great customer service focus on output

What according to you makes you a good candidate for this position?

Exposure with a big name like Accenture
Good experience of project management and client handling

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |