Subject: Tech Support Candidate - Bhargab Das
From: Bhargab Das <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 00:23:11 -0500

| | Tech Support Test

Name | Bhargab Das
E-mail | [email-masked]
Phone Number | (91) 9560842458
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 134
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies Limited | Specialist | | 35000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st: Will check if other website are opening or not
2nd: If not check network connectivity
3rd: Will ask user to clear browser cache
4th: Will check if anything is blocking the site

Please list the steps to connect a Bluetooth speaker to your mobile phone.

-Enable Bluetooth on your phone
-Enable Bluetooth device and confirm if it is not connected to any other device( if it is not featured with multiple connection)
-Open bluetooth settings and look for said
bluetooth device once found click on pair
- once pair you will be able to use your bluetooth device

What according to you makes you a good candidate for customer service or technical support job? | I have good patience level, Active listening skill, and show empathy and apology depending on the situation which calms down the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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