Subject: Tech Support Candidate - Harmandeep Singh
From: Harmandeep Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Feb 2021 23:55:44 -0500

| | Tech Support Test

Name | Harmandeep Singh
E-mail | [email-masked]
Phone Number | (+91) 9888113565
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ludhiana
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - advance
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I have to restart my device. Then, I will look whether the problem is still there. After this, I will analyze my internet connection and check whether, other websites are opening correctly. I will clear all the cache of the browser   and then look for the restrictions tab where i will find websites which are restricted to access. If the website is in the list, then i will clear it, then the problem will disappear. If still not working, i will check whether the website is down for everybody or just me using a dedicated website.  In these ways, i can troubleshoot the problem

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. I will look for on/off switch button on the bluetooth device. Then, i will turn it on which which turn the bluetooth of the device.
2. In my phone, i will open bluetooth setting and will turn it on and search for bluetooth devices.
3. After i see the device, i will click on the device and the device will be connected.

What according to you makes you a good candidate for customer service or technical support job? | The reason for this is that i am confident about my skills and i possess efficient communication skills which helps me to communicate easily with the clients. Moreover, my problem solving skills help me to properly analyze the problem in order to find the suitable solution for the problem. So, i believe that i am fit candidate for this position
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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