Subject: Tech Support Candidate - Md Khalid
From: Md Khalid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Feb 2021 22:17:16 -0500

| | Tech Support Test

Name | Md Khalid
E-mail | [email-masked]
Phone Number | (+91) 8130353672
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Okhla
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Networking - advance
Hardware - Basic
SAP, Packet Tracer

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Education Culture Pvt Ltd | Academic Writer | | 22000
Previous Employer 1 | Metro Tyres Ltd | Production Engineer | |
Previous Employer 2 | Brancley Impex Pvt Ltd | Network and Sale Support Engineer | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

To troubleshoot this problem, steps that should be taken as computer user will be-
1. The address of website which is requested will be checked to make correct request to server.
2. In second step, policy of browser should be checked and will verify for secure http request.
3. Internet speed and connection will be checked for request made to open website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The steps are-
1. The Bluetooth option of phone will be opened.
2. Search for new Bluetooth device ought be enabled.
3. After finding the desired device, it will be tapped to make the connection.

What according to you makes you a good candidate for customer service or technical support job? | Good customer handling and providing satisfactory solutions according to customer needs makes me a good candidate for this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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