Subject: Tech Support Candidate - Neeraj T
From: Neeraj T <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Feb 2021 13:15:01 -0500

| | Tech Support Test

Name | Neeraj T
E-mail | [email-masked]
Phone Number | (+91) 7561094644
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kerala
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Railwire | Network Engineer | 31.01.2021 | 12000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will Ensure my internet connection. Will check the ethernet cable correctly connected or not. If it is, then will check the proxy setting.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Firstly I on the Bluetooth speaker.
2. Then I on my Bluetooth in my phone and search for my Bluetooth speaker name
3. After searching I get the name and I will connect on that.

What according to you makes you a good candidate for customer service or technical support job? | The candidate must be patient and gentle. The candidate must to hear the customers issue patiently and need to give solution for the issue
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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