Subject: Tech Support Candidate - Dharmendra Kumar Prajapati
From: Dharmendra Kumar Prajapati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Feb 2021 12:55:13 -0500

| | Tech Support Test

Name | Dharmendra Kumar Prajapati
E-mail | [email-masked]
Phone Number | (+91) 8574857551
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Badarpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Technical Support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Ienergizer IT Services | Sr. Customer Service Executive | 31/03/2020 | 31700
Previous Employer 2 | Ienergizer IT Services | Customer Service Executive | 17/03/2019 | 24700

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Troubleshooting steps :-

1- Restart the device (It clears caches and forces the device to reload the program or webpage).

2- Check internet connection after restarting the system or device.

3- Try to access the URL on other web browser to see if it's working.

4- Check to see if website it down on one system or device.

5- Allow all the cookies and plug-ins and then reload website on browser.

6- Clear browing history and all caches and cookies from history section (ctrl+h) and reload the website again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps :-

1- Go to settings on mobile phone.

2- Tap the Bluetooth option.

3- Turn on Bluetooth.

4- A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.

5- On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed).

6- Tap name of the speaker and it will connect.

What according to you makes you a good candidate for customer service or technical support job? | I believe that I am the best candidate for this position because of my extensive customer service and management experience and my ability to adapt to any situation. I have a passion for success and goal oriented that would push me to accomplish my set tasks. Also, with my personable character, I can work well and communicate with others to contribute to team efforts. In all that I do, I would strive to advance the growth of company.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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