Subject: Trainer Candidate - Chahat Chowdhary
From: Chahat Chowdhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Feb 2021 11:16:22 -0500

Tech Support
Test

Name

Chahat
Chowdhary

E-mail

[email-masked]

Phone Number

(91) 8890821305

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Sonipat, Haryana

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

Teleperformance

Assistant
Manager Customer Care

10th November, 2020

360000

Previous Employer 2

Rajasthan Institute of
engineering and technology

Education Counsellor

9th January ,
2019

240000

If Selected, how much time do you need
to join?

Can join immediately

Please briefly
describe your work experience specifically in training?

I have
worked as an Assistant Manager Customer Care at Teleperformance India, and was
responsible for training new batches on product and process knowledge, Team
handling, coaching and mentoring agents, Client handling and presenting WBR
reports, achieving daily and H2F targets, and conducting final round of
interview for new hire agents. Earlier to that I worked as an Education
counsellor for RIET, Jaipur and was responsible for training agents on soft
skills, technical skills and placement drives.

Have you worked as a
trainer in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

There was no situation that I felt was difficult
to handle.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

According
to me defining wether the customer service was good or great is determined by
the customer satisfaction, good customer service would be when a contact is
handled effectively and the issue is resolved but a great customer service can
be determined when you are able to handle an irate customer and make sure he/she
is retained at the end of the call while following all the QA and compliance
parameters.

What according to you makes you a good candidate
for this position?

According to me i am a good candidate for this
position as I already have extensive experience and knowledge of all the job
responsibilities offered by this role and will deliver my best to the
organisation.

On a scale of 1 - 5 please rate your fluency in
spoken English

5