Subject: Tech Support Candidate - Pawan Ray
From: Pawan Ray <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Feb 2021 11:09:20 -0500

Tech Support
Test

Name

Pawan
Ray

E-mail

[email-masked]

Phone Number

(91) 8750504123

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Greater Noida

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

PAE

IT Support

Oct 2020

100000

Previous
Employer 1

DynCorp

Network Eng.

Jun 2014

90000

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. I'll start with network connection to make
sure I've active internet connection.

2. Check and see if there is any proxy setting in browser.

3. I'll check IP Address settings to make sure I've correct IP as per network
design.

4. I can try to ping google.com or service provider  to see if there is any
respond from remote end.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Turn on
Bluetooth>Scan for device>Verify and connect.

What according to
you makes you a good candidate for customer service or technical support
job?

I've very good communication skill along with good technical
knowledge.

On a scale of 1 - 5 please rate your fluency in spoken
English

5