Subject: Tech Support Candidate - Abhishek Patel
From: Abhishek Patel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Feb 2021 09:56:48 -0500

| | Tech Support Test

Name | Abhishek Patel
E-mail | [email-masked]
Phone Number | (+91) 7979714348
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Lakshmi Nagar New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Desktop Support L2 | 26 Jan 2021 | 15500
Previous Employer 1 | Evsion Pvt Ltd | Desktop support L1 | 1Dec 2019 | 8500
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we need to check.
1.Internet Connectivity
If internet is working fine but still user is facing same issue so we need to clear the all browser history and cookies then issue got resolved.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we need to on bluetooth in your speaker after that on bluetooth in your Mobile divice and click on add device option ..When your device find the speaker name on your Mobile device so click on pair the speaker..
What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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