Subject: Tech Support Candidate - Manish Singh
From: Manish Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Feb 2021 08:42:52 -0500

| | Tech Support Test

Name | Manish Singh
E-mail | [email-masked]
Phone Number | (91) 9955231754
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Ashoknagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aforeserve | Network Administrator | | 18000+6000
Previous Employer 1 | HCL | Associate Engineer | 25 July 19 | 11000+5000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | It may be firewall issue, Domain issue,It may also be due to dns issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.open bluetooth of devices
2.pair with particular device

What according to you makes you a good candidate for customer service or technical support job?

1.The way you deal with customer
2.understand the issue
3.Time you take to resolve the customer issues

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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